Crystal Serenity

Crystal

Ship Reviews

Overall Rating

Based on 8 reviews

Submit your review Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.

New England/Canada Crystal Serenity

September

Pros: Service, food, cleanliness, excursions, entertainment, shops

Cons: There wasn't a buffet that was available all day.

Recommended: No

Crystal has outdone themselves with the redesign since A&K took it over. The staff was amazing, the staterooms are larger, no obstructive views from any room. EVERY room category has a butler and room attendant. You receive canapés in your room every day, anywhere from 4pm-5. There is a high tea in the Palm Court every day at 3:30. The food was exceptional, along with the entertainment. An abundance of activities were available on the Days at Sea. I can't say enough positive things about the redesigned Crystal Serenity.

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crystal Serenity to the Alaskan panhandle

July

Pros: beautiful ship, staff treat guests and each other as family, fabulous entertainment and food

Cons: ports of call were underwhelming, this was largely a ship-board experience

Recommended: Yes

Crystal offers an exceptional experience at sea. The restaurants offer superb dining, the staff is very welcoming, the entertainment is world class. Our iPhone photo class was taught by an Emmy Award film producer. Our class on the US presidential race was given by a Pulitzer Prize winning White House correspondent. The entire staff enjoy working together as a family to give you an unforgettable ship-board experience. For example, our Tunisian bartender is the son of a bartender who told the fellow to be the very best bartender he could be, and he will be well rewarded. Ali took this to heart and worked on a few ships before he found Crystal. This summer he is participating in an international bartender contest in Turin. Who ever knew such a thing existed? Crystal also retains loyal staff. After the covid bankruptcy over 80% rejoined the company to continue their careers.

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Crystal is Back

July

Pros: Friendly, efficient staff, guest rooms, food, condition of ship, lectures, entertainment

Cons: No shore excursions are included in the cost of your ticket.

Recommended: Yes

We took this cruise in part to see if Crystal was still as wonderful under new ownership. The answer is yes. We will cruise with Crystal again.

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Crystal Alaska Sailing

July

Pros: Service, food and the entire staff

Cons: Should get 1 complimentary shore excursions at each port to make it truly inclusive

Recommended: No

Overall fabulous cruise ship since the 2023 redesign. Food and service were both impeccable. The internet was very fast, no complaint there.

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THEY ARE BACK.

July

Pros: staff, food, entertainment, cabins,…EVERYTHING

Cons: None

Recommended: Yes

What a pleasure to be back on Crystal….everything was FANTASTIC.. ANYTHING WE DESIRED, WE WERE GIVEN…words cannot express my feelings about this cruise on the Serenity.. Looking forward to our next sailing with Crystal….

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2024 World Cruise

June

Pros: The Crew, The size of the ship, All Inclusive, and the ports. And of course the Food!

Cons: The entertainment wasn't up to Crystal Standards the first half the cruise. The lack of Towel Bars in some of the remodeled suites

Recommended: No

There is nothing like a World Cruise, especially on a Luxury Ship like the Crystal Serenity. The cruise was 141 days of pure bliss! Although the itinerary had to be changed because of the trouble in the Middle East, we took it in stride. The ship has been re-sized to accommodate only 740 passengers, but the public rooms remained unchanged. You never stood in a line! The crew was always going out of their way to anticipate your needs. The Officers were always very visible and available for a conversation.

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The best!

January

Pros: Learning opportunities, dining, professionalism of the crew and staff, ship size

Cons: none

Recommended: Yes

The passengers for the most part are very friendly. We don't have any desire to sail with any other cruise line.

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Crystal Serenity  |  Cruises

14-night Canada & New England to South Florida Cruise10/26/2024from $9,100

11-night Eastern Caribbean Cruise12/18/2024from $13,100

9-night Canary Islands and North Africa Cruise03/22/2025from $4,400

20-night Mediterranean Cruise05/17/2025from $10,900

7-night Baltic Cruise06/30/2025from $5,000

10-night British Isles Cruise08/28/2025from $6,800

9-night Canada/New England Cruise10/22/2025from $6,500

20-night Caribbean, Panama Canal & Mexico Cruise12/22/2025from $10,000

19-night 2026 World Cruise Segment02/27/2026from $10,400

7-night Mediterranean Cruise06/02/2026from $4,600

View all 85 Crystal Serenity Cruise Offers...